…my father, Steven Shears has been a resident at your facility for close to two years. During this time, I have visited Dad on numerous occasions, on the day and evening shifts, both during the week and on weekends. I have observed staff interact with Dad and my Mom and have personally had many interactions with your staff while visiting Dad and when making phone calls to ask how he was doing.

I wish to recognize several staff and thank them for their kindness and responsiveness when caring for Dad…I would like to express my thanks to those individuals who generally work on the day shift: Jen, Kristen, Kathy, Mary and Greg….when I thanked Kristin the other day for being so nice, she replied: “Please don’t thank me, I’m just doing my job”. On the evening shift: Karen, Linda, Judy, Doris and Kevin seem to truly enjoy taking care of the residents.

… India, your Director of Recreation, who I have always observed to have a positive, upbeat personality appears to truly want to provide the best for residents and their families….Natalie is personable, friendly and often stops by when I am visiting “to see how Dad is doing.”

… Helene has always been kind to Mom and me and has been compassionate and thoughtful in how she has communicated and responded….Hildegarde is one of your employees who goes the extra mile.

I would appreciate it if you would convey my thanks and gratitude to the staff…they are to be commended for the fine care that they provide to Dad and to the other residents at The Arbors. I thank them for their caring, understanding, accessibility and compassion.

I know that if I were you, I would be very proud of them.

Sincerely,
Donna Alcee, RN

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This is just an overdue thanks on behalf of my mother, Mrs. Modesta Gonzalez, my spouse, Wilma, and myself for the wonderful Thanksgiving Dinner we enjoyed at Arbors. We were impressed with the arrangement, presentation, service and assistance provided by Dining and Recreation Services. The staff of Maureen Diaz, Theresa Schaller, and India Reid were exemplary and they are to be commended for their courtesy and professional deportment, and for making it a special day for so many of the residents.
Sincerely,
Frank Hernandez

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I would like to express my sincere thanks to you and your wonderful staff for the superb care my sister-in-law Eleanor Brady received at the Arbors.

Your staff is truly outstanding. Bonnie was instrumental in arranging for Eleanor to come to the Arbors, is always on top of everything, even to the point of remembering to call Eleanor by her nickname and always kept the family apprised of what was going on. Dawn and Mary, the Floor Nursing staff and Dietary were all outstanding. Eleanor received excellent therapy. She did not have one complaint and believe me that is a first!

I would like to mention that Eleanor did not want to leave the Arbors. The entire staff did so much for her not only physically but mentally. She left the Arbors in a better mental condition than she has been in five years and we fully attribute that to the care, compassion and understanding of this great staff.

Thank you very much for having such a great team.
Sincerely,
Claire D. Barnes

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Upon the passing of my mother, Ethel Stewart, I wish to thank you for the excellent care she received during her residence at Arbors Care Center.

I would like to commend those under your direction especially the nursing staff. They functioned in the most caring and professional manner, easing what was a difficult time for all concerned. It would not have been possible to give the specialized care that my mother received.

It was reassuring to know that she was in the care of those who would attend to her as any family member would, had that been possible.
I again wish to express my appreciation to Arbors Care staff, continued success.
Sincerely,
William Stewart

                           

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12/11/08
A Note of Appreciation

I wish to convey my appreciation for helping Mike with his eating and medication problem for this entire year. Without the help of the entire staff including the kitchen, Mike would not have been eating properly. The kitchen has been providing hard boiled eggs and Glucerna with all his trays to ensure that he eats something. Also, the aides have been trying to get Mike to eat his food which is not an easy task.

Mike has been at the Arbors since 2001 and I have never had a problem with the staff. The entire staff does their best to ensure all residents get the service that is required on a daily basis. In addition, I consider Arbors to be my second home and have made many friends with the staff.

I wish to thank everyone including activities staff for helping Mike with all his four remotes which always need attention to reprogram back into working order. As long as Mike has his remotes he is a happy resident and everyone takes to the time to help him.

THANKS ARBORS, WITH GREAT PROFFESSIONALS,

Satisfied Spouse,
June Manganello

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12/24/08
Bonnie,

I would like to take this holiday season to thank you with all my heart for the concern and kindness you showed me the day I was signing in, John, to Arbors.

It was a very difficult time for me and did not think I was going to be able to follow thru with it, but you made it all possible. I wish you the best of everything in life, never change. You are certainly the right person to have your position. People like are very hard and rare to find.

May this holy season bring the gift of happiness to you and yours,
John and Helen Matuska

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To the entire Administrative Staff, reception Desk, Dining Services, Recreation, Housekeeping, Maintenance, Beauty shop, and everyone who silently works behind the scenes:

Wishing you a beautiful holiday season.

Thank you for all you do to take care of mom, Agnes Koenig, and dad, Gus Koenig. We appreciate your dedication and sincere hard work. You’re all “ANGLES” working here on earth and may God Bless You and your Families.

Sincerely,
Kathy (Koenig) and Vern Cranime

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December 16, 2008
To the Arbors staff,

The hardest thing in the world for me and my family has been the transition of my husband, William J. Villane, from our home into a long-term facility. The staff at the Arbors has made this experience a positive one for us.

The care my husband has received since he has resided at the Arbors has been exceptional. I would like to commend all of the staff who cared for him for the healing and compassion he receives on a daily basis. To recognize a need for healing in one’s life, a person must first recognize the disharmony and discomfort that exists. I believe that this awareness exists with your staff.

Finally, I would like to say that I appreciate the respect and care that I have received as well during this difficult journey. We are grateful to have our loving husband, father, and grandfather in the hands of the Arbors staff.

Happy Hoildays to all.

Sincerely,
Catherine Villane and the Villane Family